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Terms and Condition

Welcome to TrueMart — your trusted destination for authentic Indian products in the UK. These Terms and Conditions ("Terms") apply to all purchases made through our website https://www.truemart.co.uk. By placing an order, you agree to the following:

General Information

TrueMart is an online store offering a variety of Indian-inspired products to customers in the UK. We reserve the right to update or modify these Terms at any time without prior notice.

Product Information

We make every effort to ensure product descriptions and images are accurate, but colours or packaging may vary. Product availability may vary and is subject to change without notice.

Placing an Orders

  1. Orders can be placed only through our website.
  2. Once an order is placed, you will receive an email confirmation. This does not constitute acceptance of the order.
  3. All orders are subject to acceptance and availability.
  4. We reserve the right to cancel or refuse any order at our discretion.
  5. We reserve the right to cancel any order where the pricing was displayed incorrectly due to an error.

Pricing and Payments

  1. All prices are listed in GBP (£) and include applicable taxes.
  2. We accept secure online payments via Stripe.
  3. Full payment must be made at checkout for the order to be processed.

Shipping & Delivery

  1. We currently ship to UK addresses only.
  2. Delivery charges and estimated delivery times are shown at checkout.
  3. We are not liable for delays caused by incorrect address entries or courier issues.
  4. Orders may qualify for free shipping depending on promotions or cart value.

More details: Return Policy

Returns & Cancellations

  1. Returns are accepted within 14 days of delivery if the product is unused, in original condition and packaging.
  2. Items such as cosmetics or personal care items may not be returnable for hygiene reasons.
  3. Refunds are issued to the original payment method within 7–10 business days of receiving the return.
  4. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Full policy: Return Policy

Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for more details on how your information is collected, stored, and used.

Intellectual Property

All content on this website—including images, logos, product names, and descriptions—is the property of TrueMart or its licensors. You may not reproduce, distribute, or use this content without written permission.

User Conduct

You agree not to:

    1. Use the website for unlawful purposes
    2. Attempt to gain unauthorized access to systems or accounts
    3. Interfere with the functionality or security of the website

Limitation of Liability

To the fullest extent permitted by law, TrueMart shall

  1. Not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  2. Not be liable for delays due to postal service issues or events beyond our control.
  3. Not be responsible for allergic reactions or misuse of products.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

Contact Us

If you have any questions about these Terms, please contact us at:

📧 Email: contact@truemart.co.uk