Privacy Policy

TrueMart is a UK-based online store dedicated to bringing authentic products, rich in tradition and craftsmanship, straight to your doorstep. Our carefully curated selection blends quality and culture, making it easy for you to stay connected with heritage and celebration, wherever you are.

We may collect the following types of personal information:

• Personal Identification Information (Name, email address, phone number, delivery address)
• Payment Information (processed securely via third-party payment processors)
• Account details (if you register with us)
• Order history and preferences

We collect personal data to provide and improve our services. This may occur when you:

Make a Purchase – including product orders or event ticket bookings.

Sign Up for Newsletters or Promotions – to receive updates, offers, or community news.

Contact Us – through email, contact forms, or customer support channels.

Browse Our Website – via cookies to understand user behaviour and enhance your experience.

Create or Register an Account – to manage your orders, save preferences, and access personalised features.

We use your data to:

• Process and deliver orders ​
  
• Respond to customer inquiries
• Send marketing communications (with your consent)
• Comply with legal or regulatory requirements

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed via secure and reputable third-party gateways.

We value your privacy and only share your personal data when necessary to provide our services effectively. This may include sharing information with: 

• Delivery partners – to fulfil and deliver your product orders.
• Payment processors (Stripe) – to securely process your payments.
• Event Organisers – if you purchase tickets through TrueMart, we may share relevant booking details (such as your name and contact information) with the event organiser to manage attendance and communication.
  
• Legal authorities – if required by law or to comply with legal obligations.

We do not sell or rent your personal data to any third parties.

We use cookies to:

• Improve your browsing experience
• Remember your preferences
• Analyse website traffic

You can control cookie preferences via your browser settings.

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent for marketing at any time

To exercise these rights, contact us at: contact@truemart.co.uk

While we primarily serve customers within the UK, if and when we offer international shipping, your personal data may be transferred outside the UK as part of order processing and delivery. In such cases, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.