Frequently Asked Questions
TrueMart is a UK-based online store dedicated to bringing authentic products, rich in tradition and craftsmanship, straight to your doorstep. Our carefully curated selection blends quality and culture, making it easy for you to stay connected with heritage and celebration, wherever you are.
Q: Do you ship internationally?
A: At the moment, we serve customers across the UK. While we currently don’t offer international shipping, we’re actively working on expanding our reach worldwide. Stay tuned — TrueMart will soon be bringing Indian products to more homes around the globe!
Q: How long does delivery take?
A: Delivery times depend on the service you select. Standard Delivery arrives in 3–5 working days, while Express Delivery takes just 2–3 working days.
Q: How can I track my order?
A: Once your order has been dispatched, you’ll receive a tracking link via email—or simply head to your order summary page to track your delivery there.
Q: What payment methods do you accept?
A: We accept all major debit cards, credit cards, Apple Pay and PayPal for a secure and easy checkout.
Q: Is it safe to shop on TrueMart?
A: Yes. We use SSL encryption and trusted third-party payment providers to keep your information safe.
Q: Can I return a product?
A: Yes. You can return eligible items within 14 days of receiving your order. The item must be unused and in original packaging. Refunds are processed within 3-5 business days of receiving the returned item.
Q: Are all products returnable?
A: For hygiene and safety reasons, certain items are non-returnable unless they are faulty. Customers will be clearly informed on the product page if an item is non-returnable, ensuring full transparency before purchase.
Q: How do I request a return?
A: Simply email us at contact@truemart.co.uk with your order number and reason for return. We’ll guide you through the process.
Q: Are your products authentic?
A: Yes, all our items are sourced from trusted suppliers and artisans in India to ensure authenticity and quality.
Q: Do you restock sold-out items?
A: We regularly restock popular items. If something you want is sold out, you can contact us or join our waitlist if available.