Frequently Asked Questions
TrueMart is a UK-based online store dedicated to bringing authentic Indian products to your doorstep. We carefully curate our selection to offer quality, tradition, and a true taste of India, making it easy for you to connect with Indian culture from anywhere.
Q: Do you ship internationally?
A: At the moment, we serve customers across the UK. While we currently don’t offer international shipping, we’re actively working on expanding our reach worldwide. Stay tuned — TrueMart will soon be bringing Indian products to more homes around the globe!
Q: How long does delivery take?
A: UK orders typically arrive within 2–5 working days depending on the destination.
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking link via email.
Q: What payment methods do you accept?
A: We accept all major debit cards, credit cards, Apple Pay and PayPal for a secure and easy checkout.
Q: Is it safe to shop on TrueMart?
A: Yes. We use SSL encryption and trusted third-party payment providers to keep your information safe.
Q: Can I return a product?
A: Yes. You can return eligible items within 14 days of receiving your order. The item must be unused and in original packaging. Refunds are processed within 3-5 business days of receiving the returned item.
Q: Are all products returnable?
A: For hygiene and safety reasons, certain items are non-returnable unless they are faulty. Customers will be clearly informed on the product page if an item is non-returnable, ensuring full transparency before purchase.
Q: How do I request a return?
A: Simply email us at contact@truemart.co.uk with your order number and reason for return. We’ll guide you through the process.
Q: Are your products authentic?
A: Yes, all our items are sourced from trusted suppliers and artisans in India to ensure authenticity and quality.
Q: Do you restock sold-out items?
A: We regularly restock popular items. If something you want is sold out, you can contact us or join our waitlist if available.