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Vendor Programme

Sell Authentic Products to the UK

Join TrueMart's growing marketplace and reach thousands of customers across the UK. Simple setup, fair commission, zero monthly fees.

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10% Fixed

Commission Rate

Free

Listing Fee

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None

Monthly Fee

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Bi-weekly

Payouts

Who Can Sell?

Open to all UK-registered businesses selling quality products.

Eligible Sellers

  • Sole traders registered in the UK
  • Private limited companies (UK Ltd)
  • Sellers of quality products in our categories
  • Products that match our existing categories
  • Businesses with a UK bank account

Not Accepted

  • Counterfeit or replica products
  • Products outside our accepted categories
  • Adult content or age-restricted items
  • Prohibited goods under UK law
  • Sellers without UK business registration

How It Works

Four simple steps from application to first sale

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01

Apply Online

Fill in your business details, product catalogue and upload your registration documents. Takes about 10 minutes.

02

Get Approved

Our team reviews your application within 1–3 business days. We'll notify you by email with the outcome.

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03

List Products

Add your products through your vendor dashboard. Each listing is reviewed by TrueMart before going live.

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04

Start Selling

Customers discover your products. Orders come in, we handle payments and customer support. You ship and earn.

Simple, Transparent Fees

No surprises. You earn, we take a small cut. That's it.

Commission per sale

Of the product sale price, excluding delivery

10%

Monthly fee

No subscription, no hidden charges

Free

Listing fee

List as many products as you need

Free

Payment processing

Stripe fees (1.5% + 20p per UK transaction) covered by TrueMart

Included

Payout schedule

Direct to your UK bank account

Bi-weekly

* You keep 90% of every sale — guaranteed. On a £10 sale, you receive £9.00 in your bi-weekly payout with no surprise deductions. TrueMart's 10% commission covers the entire platform: payment processing, Stripe fees, customer support and order management. We absorb all transaction costs so your payout is always predictable. What you see is what you get.

What TrueMart Provides

We handle the hard parts so you can focus on your products

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Customer Base

Access to TrueMart's growing customer base across the UK

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Payment Processing

Secure payments via Stripe. No need for your own payment gateway

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Storefront & Pages

Professional product pages, cart and checkout — all built and maintained by TrueMart

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Vendor Dashboard

Manage your products, track orders and monitor your earnings in one place

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Customer Support

TrueMart handles all customer enquiries, complaints and returns communications

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Marketing

Your products promoted through TrueMart's email campaigns and social media channels

Vendor Policies

All vendors must agree to and comply with these policies. Violations may result in listing removal or account suspension.

📦Returns Policy

  • Accept returns within 30 days of delivery
  • Product must be in original, undamaged condition
  • Vendor bears return shipping cost for faulty or misdescribed items
  • Customer-change-of-mind returns: customer bears return postage
  • TrueMart mediates disputes between vendor and customer

Product Quality

  • All products must be authentic and accurately described
  • Images must be real photos of the actual product
  • No counterfeit, misleading or prohibited goods
  • Products must align with TrueMart categories
  • TrueMart reserves the right to remove non-compliant listings

🚚Delivery Standards

  • Dispatch within 2 working days of order confirmation
  • Use tracked shipping for all orders
  • UK delivery only (initially)
  • Packaging must protect the product adequately
  • Failure to dispatch on time may result in account suspension

⚖️Legal Requirements

  • Valid UK business registration (sole trader or Ltd company)
  • UTR number or Companies House registration number
  • UK bank account for payouts
  • Compliance with UK Consumer Rights Act 2015
  • Compliance with UK GDPR for any customer data
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Legal Compliance

By selling on TrueMart, you confirm your business complies with UK Consumer Rights Act 2015, UK GDPR, and all applicable trading standards. TrueMart reserves the right to remove any product or vendor that fails to meet legal requirements. Read the full Vendor Terms & Conditions →

Frequently Asked Questions

How long does approval take?
We aim to review all applications within 1–3 business days. You'll receive an email either way.
When do I get paid?
Payouts are processed bi-weekly directly to your UK bank account, provided your balance is at least £50.
What if a customer returns a product?
TrueMart handles the customer return communication. The refund is deducted from your next payout. We'll notify you of every return.
Can I sell on other platforms too?
Yes — there's no exclusivity requirement. You can sell on Amazon, Etsy, or your own website simultaneously.
What if my product gets a bad review?
Reviews are part of the marketplace experience. TrueMart moderates abusive reviews. We encourage vendors to respond constructively.
Who handles customer enquiries?
TrueMart handles all customer support. You'll only need to deal with dispatch and occasionally returns.
Can I set my own prices?
Yes — you set the price. TrueMart takes a commission on the sale price, not including delivery.
What products can I sell?
You can sell across any of our product categories. Contact us if you are unsure whether your products are a good fit.

Get in Touch

Have questions before applying? We're here to help.

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Ready to Start Selling?

Join TrueMart's vendor programme today. Free to join, 10% commission, bi-weekly payouts. Quality products, delivered to UK doorsteps.

Questions? Email us at [email protected]

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